Warranty Assistance
All products purchased from MPG Auto Parts Inc – My Parts Guy have manufacturer warranties.
MPG Auto Parts Inc – My Parts Guy does not provide warranties on any items as we are not the manufacturer; instead, each product is covered solely by the manufacturer’s standard warranty. We are happy to connect customers with the appropriate manufacturer if needed.
Warranty Policy
Assisted Warranty Support (Up to 12 Months)
If a part purchased from us proves defective within 12 months of your purchase date, we will gladly assist you with starting a claim with the manufacturer
If a part purchased from us proves defective within 12 months of your purchase date, we will gladly assist you with starting a claim with the manufacturer
How to Submit a Warranty Claim
Email us at warranty@mypartsguy.ca with your name, order #, part # of the part. We will review the request and provide the manufacturers contact info to you so you are able to contact them and open a claim.
In some instances the manufacturer has MPG My Parts Guy handle the warranty on their behalf. In cases like this we will provide you with the address of the appropriate warehouse for you to ship back the defective part. Customers are responsible for all shipping costs on warranty claims. Once we receive and inspect the returned part, we will submit the claim to the manufacturer. Some manufacturers require the part to be shipped to them for inspection. After the manufacturer approves the defect claim, we will process your refund within 4 business days. Some manufacturer take 3-4 days and some take up to 30 days to review warranty claims.
Important Information
- This assistance applies only to manufacturing defects covered by the manufacturer’s warranty. It does not cover normal wear and tear, misuse, or consumable items like oil and filters.
- If the original item is unavailable and you choose a different part, your refund will be based on the price of the original purchased item only.
- In cases where replacement prices have increased, we will work with the manufacturer to try and secure a higher refund amount to help offset the difference.
Beyond the 12-month period, we cannot directly handle warranty claims. However, if the manufacturer offers a longer warranty, you can contact them directly. We’ll happily provide your original order details or any supporting documentation you may need.