Cancellation Request

Once an order is submitted to us, we immediately begin the process of filling the order. This includes processing your payment to which we are charged a fee by your bank, allocating inventory, sending a purchase order, phone calls or emails to manufacturers, scheduling fulfillment, and committing resources to ensure timely delivery.

Cancellation Requests
If you request cancellation of your order after submission, a cancellation fee will be applied, no exceptions.

The fee is determined by the stage of processing your order has reached at the time of the request and will range from 5% to 25% of the total order value.

A minimum cancellation fee of 5% applies to all orders, regardless of how early the cancellation is requested.  

The exact percentage (up to a maximum of 25%) will be based on the current stage of your order. Special order cancelation is on a case by case basis, and if a cancellation is possible a 25% cancellation fee will apply.

We reserve the right to determine the applicable fee percentage based on the documented progress of your order.

All cancellation fees are non-refundable and will be deducted from any refund issued.

To request a cancellation, please complete this form available here CANCELLATION REQUEST FORM

We will review your request and the current stage of your order and provide you with the exact cancellation fee before proceeding.

Thank you for your understanding and for choosing us. We strive to process every order efficiently and appreciate your cooperation with this policy.