Shipping / Returns
SHIPPING / RETURNS / CANCELLATIONS / REFUSED OR ABANDONED PACKAGES
Orders are processed within 1-2 business days. Some items originate from American suppliers and will be transferred to our head office in Ottawa, Canada before being shipped to you. Orders usually take 1-8 business days to arrive and available to ship to you. Special orders are handled differently and can take 2-8 weeks depending on manufacture / supplier availability. We will notify you of the lead time. If you have a time sensitive shipment please email us to ensure there are no delays.
All American orders will ship from one of 4 warehouses strategically located in Nevada, Texas, Pennsylvania and New York. We will always ship from the warehouse closest to you that has stock of the item you ordered.
All products are shipped via most economical method SIGNATURE REQUIRED (unless otherwise specified)
Additional shipping will apply on special order parts, over size or over weight parts or shipping to zones outside major urban areas as identified by couriers. If your order requires additional shipping fees you will be contacted by email or phone and given the option to pay the extra fees or cancel the order.
All products are shipped from one of the authorized MY PARTS GUY shipping locations. MY PARTS GUY drop ships some products while some products ship direct from our main facilities. We source and ship products from the closest warehouse that has the product, sometimes this will mean that product will be shipped from the USA to Canada and vice versa. Special arrangements may need to be made for international orders and oversize packages.
In the event a product arrives damaged to your location, please follow the steps listed below. All damaged items must be reported to the shipping carrier immediately and you must notify MY PARTS GUY within 48 Hours of receiving your order. If these steps are not followed, your shipment may be denied claim to our Guarantees and a refund.
If you receive a damaged product, please do the following:
- IMMEDIATELY CONTACT US
- Keep the product with its original packaging and box
- Make a list of the damaged or lost item(s)
- MY PARTS GUY will contact the shipper once we receive the email info above to schedule a pickup if needed. DO NOT send it back to the return address without written approval from MY PARTS GUY.
Once the product is received back and inspected, a replacement or credit will be issued.
The shipping rates shown at time of checkout on our site are based on a weight guesstimate and then formulated via a shipping program. The rates do not take into account dimensions. If your shipment weight is higher than the online cart can process, please contact us for a shipping quote. If there is an error in the shipping rate quoted we will contact you and let you know of the changes. International orders (Outside Canada and the USA) are not automatically processed as we may require additional information from you.
An order that has processed by us or a supplier can not be cancelled, these are classified as returns. Unfortunately once it has shipped restocking fees will apply. Special order items, custom built items will not be able to be returned. For this reason it is extremely important to check your invoice or order form.
If a regular product is ordered and not wanted, the UNUSED item can be returned at your expense within 7 days of you receiving it. A 25% restocking fee will apply.
An order not picked up from a post office, or courier office or a package that is refused by recipient and returned to us is considered a return and will be subject to restocking fees and all shipping costs incurred by us will be deducted from the refund.
Special order items (whether indicated or not on the product page) cannot be returned for any reason. In some cases, we may offer the ability to return the item to us for a lesser restocking fee and then keep the balance as a store credit. To return an item, it must be in brand new condition with original packaging. If the item cannot be resold or is a special order or custom made item, we cannot accept a return. Shipping is non refundable in either direction. All items wanting to be returned MUST be reported within 7 days of the original date received.
All products shipped from the MY PARTS GUY warehouse are shipped via FedEx, USPS, Canada Post, Freight or other service will require a signature when delivered. Some packages shipped from the manufacturer may or may not require signatures for package release. FedEx, UPS, USPS, Canada Post and DHL have package pick up locations if you are unable to sign for the package. If the package is returned to MY PARTS GUY or manufacturer, you will be responsible for the original shipping cost plus return shipping costs and pay a 25% restocking fee. These fees will be charged to your account on file or will be invoiced to you.
Special Order Items
Some items may be special order specifically for the customer’s vehicle. These are final sale. These items generally require a deposit or be paid in full. Special orders and/or deposits are non-refundable. These special order items cannot be returned or resold. Cancellations are not allowed on special order parts. Special order items may or may not be indicated as such on the site.
MY PARTS GUY DOES NOT REFUND SHIPPING CHARGES. If you modify, install, or alter the item in any form, we cannot accept it as a return. We will not cover any expenses related to the product or installation, and you may be required to purchase a replacement.
RETURN REQUEST FORM