Shipping & Returns
Shipping & Returns
1. Shipping Policy
Processing & Delivery Times (Canadian Orders)
Orders are processed within 1–2 business days. Most orders ship and arrive within 1–10 business days. Items from American suppliers are first routed through our Ottawa, Canada head office. Special orders take 2–8+ weeks depending on manufacturer availability — we will notify you of the exact lead time. Time-sensitive order? Email us before checkout so we can confirm delivery is possible.
Processing & Delivery Times (Within the USA Orders)
Orders are processed within 1–2 business days. Most orders ship and arrive within 1–5 business days. American orders are shipped from the closest USA warehouse to you. Special orders take 2–8+ weeks depending on manufacturer availability — we will notify you of the exact lead time. Time-sensitive order? Email us before checkout so we can confirm delivery is possible.
Shipping Method
All shipments use the most economical carrier with Signature Required (unless you request otherwise).
Additional Shipping Fees
Extra charges may apply for:
● Special-order parts
● Oversized or overweight items
● Remote areas outside major cities
If extra fees are needed, we will contact you by email or phone before processing and give you the option to pay or cancel.
Shipping Rates
Rates shown at checkout are weight-based estimates. Dimensional surcharges may apply. If the actual cost is higher, we will contact you before shipping. International orders (outside Canada & USA) require manual review — we will contact you for details.
2. Cancellation / Returns Policy
IMPORTANT — NO CANCELLATIONS
Once your order is submitted and checkout is complete, it CANNOT be cancelled for any reason. This is final. No exceptions. Any order already processed or shipped will be handled as a return.
Return Merchandise Authorization (RMA)
All returns require an RMA#. NO EXCEPTIONS — returns sent without an RMA# will be refused.
Regular (Non-Special) Items
● Must be unused and in original packaging.
● Return within 14 days of delivery.
● 25% restocking fee applies for refunds.
● You pay all return shipping costs.
● If a free shipping promotion was applied: original shipping cost deducted from refund.
Non-Returnable Parts
The following merchandise cannot be returned regardless of condition. Many are excluded because they share the same category as electrical components (e.g. fuel pumps), which cannot be accepted back once installed or wired into a vehicle. Special Order parts are also non-returnable — see Section 3.
Sensors: ABS · Air Temperature · Camshaft & Crankshaft · Coolant Temperature · EGR · Fluid · Impact · Knock · MAF · MAP · Oxygen · Pedal · Speed · Steering · Throttle Position · TPMS & Kits · Turbo Charger
Switches & Connectors: 4WD · AC & Heater · Blower · Combination · Cruise Control (& Relays) · Dimmer · Door Jamb · Door Lock Actuators & Switches · Headlight · Ignition · Lighting Connectors · Mirror · Neutral Safety · Oil Pressure · Power Window · Stoplight · Switch Connectors · Temperature · Turn Signal · Wiper
Ignition System: Distributor Caps & Rotors · Distributor Parts · Distributors · Ignition Coils · Ignition Modules · Ignition Pick Ups · Lock Cylinders · Points & Condensers
Fuel, Emissions & Intake: Air Injection System Valves · Carburetors · EGR Valves · Fuel Injection Assemblies · Fuel Pressure Regulators · Fuel Pump Accessories · Fuel Pumps · Idle Air Controls · Purge Canisters · Smog Pumps & Kits · Throttle Bodies · Vacuum Pumps · Variable Valve Timing Actuators & Solenoids
Turbochargers: Turbo Chargers · Turbo Charger Parts · Turbo Charger Solenoids
Electrical & Computer Components: Batteries · Blower Motor Resistors · Computers · Relays · Voltage Regulators
Other: Gaskets
Damaged or Missing Parts?
Inspect immediately. You have 48 hours from delivery to report issues. Steps:
1. Contact us right away.
2. Keep everything in original packaging.
3. List damaged/missing items.
We will arrange carrier inspection. Do not return anything without our written approval. Once inspected, we issue replacement or credit.
Abandoned / Refused / Undeliverable Packages
Treated as abandoned. Requires RMA#. Subject to restocking fees + all shipping costs (both ways). No exceptions.
Warranty & Defect Claims
We do not manufacture parts. All claims go directly to the manufacturer. We will assist, but you may need to ship the item straight to them. Do not return defective items to us without instructions.
Product Images
Manufacturer photos are used for reference only. Accessories shown may not be included. Always verify the exact part number.
Inspection & Final Rules
All returns are inspected. Used, installed, or improperly packaged items are not eligible for refund, exchange, or warranty.
My Parts Guy does NOT refund shipping charges in either direction.
To start a return, complete the Return Request Form here: https://form.jotform.com/233644663320251
3. Special Orders Policy
Special Orders Are Final Sale
Items ordered specifically for your vehicle (whether marked on the site or not) cannot be cancelled, returned, or refunded under any circumstances.
Key Rules
● No cancellations once submitted — this is final.
● Deposits and full payments are non-refundable.
● Custom-built or special-order parts cannot be resold.
● If the package is refused or returned as undeliverable, it will be disposed of with no refund.
Examples of Special-Order / Non-Returnable Items
● Electronics
● Clothing, racing suits, shoes, boots, gloves, helmets & safety gear
● Wheels & tires
● Any item marked "special order" or built to your specifications
Why this policy exists
These parts are sourced or manufactured specifically for you. Once the order is placed, we cannot return them to the supplier.
Need something urgent or custom?
Please double-check your part numbers and vehicle details before submitting. We are happy to help verify compatibility — just ask.