Shipping & Returns
1. Shipping PolicyProcessing & Delivery Times
Orders are processed within 1–2 business days. Most orders ship and arrive within 1–10 business days. Items from American suppliers are first routed through our Ottawa, Canada head office. Special orders take 2–8 weeks depending on manufacturer availability — we will notify you of the exact lead time. Time-sensitive order? Email us before checkout so we can confirm delivery is possible.U.S. Orders
Shipped from one of four warehouses (Nevada, Texas, Pennsylvania, or New York). We always use the closest warehouse that has your item in stock.Shipping Method
All shipments use the most economical carrier with Signature Required (unless you request otherwise).Additional Shipping Fees
Extra charges may apply for:
• Special-order parts
• Oversized or overweight items
• Remote areas outside major cities If extra fees are needed, we will contact you by email or phone before processing and give you the option to pay or cancel.Shipping Rates
Rates shown at checkout are weight-based estimates. Dimensional surcharges may apply. If the actual cost is higher, we will contact you before shipping. International orders (outside Canada & USA) require manual review — we will contact you for details.
2. Cancellation / Returns PolicyIMPORTANT – NO CANCELLATIONS
Once your order is submitted and checkout is complete, it CANNOT be cancelled for any reason.
This is final. No exceptions. Any order already processed or shipped will be handled as a return.Return Merchandise Authorization (RMA)
All returns require an RMA#.
NO EXCEPTIONS — returns sent without an RMA# will be refused.Regular (Non-Special) Items
• Must be unused and in original packaging.
• Return within 14 days of delivery.
• 25% restocking fee applies for refunds.
• You pay all return shipping costs.
• Free-shipping orders: original shipping cost deducted from refund.
• Store credit returns: no restocking fee. Damaged or Missing Parts
Inspect immediately. You have 48 hours from delivery to report issues. Steps:
Treated as abandoned. Requires RMA#. Subject to restocking fees + all shipping costs (both ways). No exceptions.Warranty & Defect Claims
We do not manufacture parts. All claims go directly to the manufacturer. We will assist, but you may need to ship the item straight to them. Do not return defective items to us without instructions.Product Images
Manufacturer photos are used for reference only. Accessories shown may not be included. Always verify the exact part number.Inspection & Final Rules
All returns are inspected. Used, installed, or improperly packaged items are not eligible for refund, exchange, or warranty.
My Parts Guy does NOT refund shipping charges in either direction.To start a return, complete the Return Request Form here https://form.jotform.com/233644663320251
3. Special Orders PolicySpecial Orders Are Final Sale
Items ordered specifically for your vehicle (whether marked on the site or not) cannot be cancelled, returned, or refunded under any circumstances.Key Rules
• No cancellations once submitted — this is final.
• Deposits and full payments are non-refundable.
• Custom-built or special-order parts cannot be resold.
• If the package is refused or returned as undeliverable, it will be disposed of with no refund.Examples of Special-Order / Non-Returnable Items
• Electronics
• Clothing, racing suits, shoes, boots, gloves, helmets & safety gear
• Wheels & tires
• Any item marked “special order” or built to your specifications Why this policy exists
These parts are sourced or manufactured specifically for you. Once the order is placed, we cannot return them to the supplier.Need something urgent or custom?
Please double-check your part numbers and vehicle details before submitting. We are happy to help verify compatibility — just ask.
Orders are processed within 1–2 business days. Most orders ship and arrive within 1–10 business days. Items from American suppliers are first routed through our Ottawa, Canada head office. Special orders take 2–8 weeks depending on manufacturer availability — we will notify you of the exact lead time. Time-sensitive order? Email us before checkout so we can confirm delivery is possible.U.S. Orders
Shipped from one of four warehouses (Nevada, Texas, Pennsylvania, or New York). We always use the closest warehouse that has your item in stock.Shipping Method
All shipments use the most economical carrier with Signature Required (unless you request otherwise).Additional Shipping Fees
Extra charges may apply for:
• Special-order parts
• Oversized or overweight items
• Remote areas outside major cities If extra fees are needed, we will contact you by email or phone before processing and give you the option to pay or cancel.Shipping Rates
Rates shown at checkout are weight-based estimates. Dimensional surcharges may apply. If the actual cost is higher, we will contact you before shipping. International orders (outside Canada & USA) require manual review — we will contact you for details.
2. Cancellation / Returns PolicyIMPORTANT – NO CANCELLATIONS
Once your order is submitted and checkout is complete, it CANNOT be cancelled for any reason.
This is final. No exceptions. Any order already processed or shipped will be handled as a return.Return Merchandise Authorization (RMA)
All returns require an RMA#.
NO EXCEPTIONS — returns sent without an RMA# will be refused.Regular (Non-Special) Items
• Must be unused and in original packaging.
• Return within 14 days of delivery.
• 25% restocking fee applies for refunds.
• You pay all return shipping costs.
• Free-shipping orders: original shipping cost deducted from refund.
• Store credit returns: no restocking fee. Damaged or Missing Parts
Inspect immediately. You have 48 hours from delivery to report issues. Steps:
- Contact us right away.
- Keep everything in original packaging.
- List damaged/missing items.
Treated as abandoned. Requires RMA#. Subject to restocking fees + all shipping costs (both ways). No exceptions.Warranty & Defect Claims
We do not manufacture parts. All claims go directly to the manufacturer. We will assist, but you may need to ship the item straight to them. Do not return defective items to us without instructions.Product Images
Manufacturer photos are used for reference only. Accessories shown may not be included. Always verify the exact part number.Inspection & Final Rules
All returns are inspected. Used, installed, or improperly packaged items are not eligible for refund, exchange, or warranty.
My Parts Guy does NOT refund shipping charges in either direction.To start a return, complete the Return Request Form here https://form.jotform.com/233644663320251
3. Special Orders PolicySpecial Orders Are Final Sale
Items ordered specifically for your vehicle (whether marked on the site or not) cannot be cancelled, returned, or refunded under any circumstances.Key Rules
• No cancellations once submitted — this is final.
• Deposits and full payments are non-refundable.
• Custom-built or special-order parts cannot be resold.
• If the package is refused or returned as undeliverable, it will be disposed of with no refund.Examples of Special-Order / Non-Returnable Items
• Electronics
• Clothing, racing suits, shoes, boots, gloves, helmets & safety gear
• Wheels & tires
• Any item marked “special order” or built to your specifications Why this policy exists
These parts are sourced or manufactured specifically for you. Once the order is placed, we cannot return them to the supplier.Need something urgent or custom?
Please double-check your part numbers and vehicle details before submitting. We are happy to help verify compatibility — just ask.