Special Order Policy

Special Order Policy and Important Conditions

Special orders are special circumstances. Manufacturers can sometimes take weeks or month to fulfil a special order item.  This is beyond our control. 

• All special orders are NON-CANCELLABLE and payments are NON-REFUNDABLE, we send an email when an order is special order. Once you reply and agree, or the special order is auto approved, this is a binding special order contract. 

• NO RETURNS will be accepted on special order or non-stock merchandise

• Special orders cannot be cancelled once submitted to our supplier

  • This typically occurs within one hour of you agreeing to the special order contract or once the special order is auto approved 

• In certain cases management may be able to cancel a special order with a manufacturer before it starts being produced or shipped, however a 25% special order contract cancellation fee will be deducted from the refund. No exceptions. 

Request a special order cancellation by submitting this form for review